Canton Dentist - Canton Dental Office
This page provides you with practical information about our practice. It includes descriptions of our office location, including a map and directions, hours, appointment scheduling, insurance acceptance and billing policies.
Dirk Russell DMD
Andrea Russell DMD
8014 Cumming Hwy Ste 401
Canton, GA 30115
Fax: (770) 345-0571
Monday: 9:00 AM - 5:00 PM | Closed for Lunch from 1 PM - 2 PM
Tuesday: 7:30 AM - 4:00 PM | Closed for Lunch from 12 PM - 1 PM
Wednesday: 7:30 AM - 4:00 PM | Closed for Lunch from 12 PM - 1 PM
Thursday: 7:30 AM - 3:00 PM
As a courtesy to our patients, we will file claims to the insurance company. However, acceptance of insurance payment does not excuse the patient’s responsibility for payment of service rendered.
In order for us to provide this courtesy you must:
- Provide correct insurance information with mailing address and phone number.
- Supply a copy of your dental insurance card (front and back)
- Pay any amount, including the deductible, that insurance will not cover at the time of service.
As a convenience, we accept American Express, MasterCard, Visa, Discover, cash, and personal checks. There is a $30 service charge on returned checks.
Our office will provide the patient with the cost of treatment. The amount covered by the patient’s insurance is an “estimate only” and any unpaid balance by their insurance will be the responsibility of the patient.
All balances unpaid by the insurance company are due within 30 days of notice.
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With three simple steps, including an instant approval process, it’s easy to apply for CareCredit. After you’re approved, you’re free to use CareCredit for the services you choose including LASIK, veterinary, dentistry, cosmetic, hearing aids and more.
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Policy Regarding Dental Insurance
If we have received all your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. Before you schedule an appointment, always check with your insurance carrier to determine your policy's benefits and any pre-visit requirements. Your dental insurance company can provide you with a precise breakdown of your benefits.
By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. We will be glad to send a refund to you once insurance has paid us. Before you schedule an appointment, always check with your insurance carrier to determine your policy's benefits and any pre-visit requirements.
Most insurance plans offer contracts to dentist. The dentist agrees to charge a reduced fee set by the insurance company. PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We would like to stress that our relationship is with you and not with your insurance carrier. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment, we at no time guarantee what your insurance will or will not do with each claim. We also cannot be responsible for any errors in filing your insurance, once again we file claims as a courtesy to you.
Fact 1 - MOST INSURANCES DO NOT PAY 100% OF ALL PROCEDURES Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not always true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.
Fact 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company. A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.
Insurance companies set their own schedules and each company uses a different set of fees they consider allowable. These allowable fees may vary widely because each company collects fee information from claims it processes.
Appointment & Broken Policy
We will attempt to remind you of scheduled appointments. You must contact the office as no less than 48 hours prior to the appointment if you need to cancel or reschedule. Failure to cancel within this time frame could result in a broken appointment charge. You can reach the office at any time by calling 770-345-2010 or emailing us at [email protected]. Thank you in advance for your cooperation.
Facilities and Equipment
- Digital X-rays
- Intra-Oral Camera
- Paperless Office